Who we are
Our website address is: www.livinglifeinjoy.com
- Reading, checking and understanding
1.1 It is your responsibility to open and read your emails; to make sure you read event descriptions; the Living Life in Joy website, your receipts; and the waiver and policy statements carefully before joining or ordering anything.1.2 It is your responsibility to check your own bank statements; to know how your own payment service processor (PSP) operates, and be aware of how a subscription works before joining or ordering anything.
2) Use of the Living Life in Joy website
2.2 This site is a live document and it is regularly updated. Your access and use of Living Life in Joy constitutes your acceptance of all site content, effective from the date of first use. I may revise any page at any time without notice and this Policy page, in particular, should be regularly checked. Continued use of this site after a change has been made or a policy has been amended is your acceptance of that change or policy.
2.3 I accept no responsibility for any loss, disruption or damage to your computer system or the data stored on it while using this website.
2.4 I accept no responsibility whatsoever for your personal timekeeping or technical arrangements when accessing videos on Living Life in Joy which are situated on YouTube or Vimeo. or when accessing programs on Zoom Conferencing.
3) EU GDPR compliance
3.1 I take this legislation very seriously and have taken stringent steps including an external evaluation to ensure that Living Life in Joy continues to be compliant with this legislation.
3.2 In particular, I ask for your consent every time you join an event to receive my newsletter. You can unsubscribe at any time by clicking on ‘Unsubscribe’ in the footer of that email.
Payment service provider (PSP) issues.
1) PSP errors
1.1 In the event you suspect an amount has been taken from your bank account in error, please first check your account. Then, if you are sure there is a problem, please contact my team at firstname.lastname@example.org with a copy of both your bank statement and your original receipt.
1.2 PSP errors cannot be rectified after 30 calendar days. Any exception to this rule is entirely at my discretion.
2) If your monthly membership subscription or program instalment payment fails
2.1 If your monthly membership subscription or program instalment payment fails, you will receive an email. It is your responsibility to open, read and act on that email.
2.2 If your monthly membership subscription or program instalment payment fails because your card details are not up to date, it is your responsibility to update them in your payment account. Your account on Living Life in Joy will be suspended until payment is made.
1) Carolynne’s Qigong Club Membership subscriptions
1.1 You alone are responsible for cancelling your monthly membership to Carolynne’s Qigong Club. You can cancel at any time via your membership account. The moment that you cancel, your financial transactions will cease and you will no longer have access to Carolynne’s Qigong Club. Please note that cancelling your card is not cancelling your subscription.
1.2 If you are questioning charges on your account, you should contact us first via email@example.com – not your credit card company. Cancelling a transaction does not resolve the matter. You are still liable for your subscription.
1.3 Unsubscribing from any type of email is not the same as cancelling your membership in Carolynne’s Qigong Club..
1.4 In the event of untimely death, whoever is dealing with the deceased’s personal affairs should ensure they email firstname.lastname@example.org to cancel the membership in Carolynne’s Qigong Club as soon as possible. This is because closing a bank account does not stop any subscription mechanism. Any cancellation will come into effect only when Living Life In Joy makes the cancellation – not at the time of your notification email.
2) Event and Guided by Insight Program cancellations.
2.1 Please note if you cancel your participation in an event for any reason, the cancellation policy below will apply, with no exceptions. We wish we could compensate people for unforeseen circumstances (injury, family emergency, etc.), but we have costs already incurred when planning this event. We have designed our cancellation policy to be as compassionate as possible if your plans change.
16-30 days before the start of the event, you receive a 50% refund.
0-15 days before the start of the event, you receive: no refunds or credits will be given.
Disclaimer & legal liability waiver.
1) Website use, donation & joining disclaimer & liability waiver
1.1 If you choose to use the Living Life in Joy website; join me in any way this is unconditionally and completely of your own free will; at your own risk; and entirely within the understanding that any outcome(s) are completely beyond both my and your control.
1.2 You therefore forever release, waive and discharge myself: Carolynne Melnyk, my team, any volunteers, Living Life in Joy from any and all legal claims and liability, without limitation. This includes but is not limited to any and all types of upset, misunderstanding, injury or damage arising from any and all types of contact with; participation in; or use of information, events or products connected with the above four parties.
2) Medical & therapeutic disclaimer
2.1 As a Qigong practitioner, I do not diagnose conditions, nor do I prescribe substances, nor interfere with the treatment of a licensed medical professional. You are recommended to see a licensed physician, or licensed health care professional for any physical, or psychological ailment you have.
I take full responsibility for my own safety and well-being; and release Carolynne Melnyk, Living Life in Joy from any liability associated with her Qigong instruction.
2.2 I am a spiritual mentor, and an energy worker as such I offer emotional support or personal advice.
2.3 Your actions, choices and decisions (or lack of them) are entirely your own responsibility. Please consult a qualified professional in relation to any practical, medical, legal, financial, business, psychological or emotional issue you may have.
3) Recording physical events disclaimer & liability waiver
3.1 Your presence at any of my physical events constitutes express and irrevocable consent to the recording of your voice and image – and is a waiver of any and all legal claims, without limitation.
4) Testimonial disclaimer
4.1 Your submission of any oral or written communication and/or testimonials sent to email@example.com constitutes express and irrevocable consent to the anonymous use of your words on the Oracle Girl website and social media. With your written permission, you may give Living Life in Joy your consent to use your name and title.
4.2 Any testimonials on the Living Life in Joy website and social media do not constitute a guarantee, warranty, indication or prediction of any given outcome.
5) Third-party website disclaimer & liability waiver
5.1 Any website you visit by a link from the Living Life in Joy website is solely the responsibility of the third party providing the site. Links that may be accessed via this site are for the convenience of browsers only. The content of, including materials and information contained on, any site to which you link from the Living Life in Joy website is solely the responsibility of the provider of that website.
5.2 Any transactions that you enter into with a third party listed on this site or linked from the Living Life in Joy website are solely between you and that third party.
6) Facebook group disclaimer & liability waiver
6.1 There are only 5 official Facebook pages: the Living Life in Joy main Facebook page – https://www.facebook.com/livinglifeinjoy, the Guided by Insight private group Facebook page – https://www.facebook.com/groups/321650112445166, the Carolynne’s Qigong Club private Facebook group – https://www.facebook.com/groups/199056828084043, the Health Conscious Women Staying Healthy and Living Joyfully private Facebook group – https://www.facebook.com/groups/healthconsciouswomen and my personal page, Carolynne Melnyk – https://www.facebook.com/carolynne.melnyk/. There are no other Living Life In Joy pages on Facebook by myself or which have anything to do with the Living Life in Joy or my work.
6.2 Any unofficial Facebook page you join, visit or participate in is solely the responsibility of the owner of that page. Links that may be accessed via that Facebook page are for the convenience of page visitors or group members only. The content of, including materials and information contained on, any unofficial Facebook page is solely the responsibility of the owner of that page.
6.3 Any transactions that you enter into with a third party listed on any unofficial Facebook page claiming to be linked with the Living Life In Joy, myself or my work are solely between you and that third party.
7) LinkedIn group disclaimer & liability waiver
7.1 There is only 1 official LinkedIn page: the Carolynne Melnyk main LinkedIn page – https://www.linkedin.com/in/carolynne-melnyk-611a7425/. There are no other Carolynne Melnyk or Living Life in Joy pages on LinkedIn by myself or which have anything to do with the Living Life in Joy or my work.
7.2 Any unofficial LinkedIn page you join, visit or participate in is solely the responsibility of the owner of that page. Links that may be accessed via that LinkedIn page are for the convenience of page visitors or group members only. The content of, including materials and information contained on, any unofficial LinkedIn page is solely the responsibility of the owner of that page.
7.3 Any transactions that you enter into with a third party listed on any unofficial LinkedIn page claiming to be linked with the Living Life In Joy, myself or my work are solely between you and that third party.
Copyright, fair use & sharing.
1) Copyright & fair use
1.1 All content produced by: Carolynne Melnyk. including but not limited to audio, video, media and oral/written pieces is subject to full copyright protection under Canadian law. No content may be copied, distributed, published, reproduced, transcribed, altered, sold, re-sold, or re-packaged in any way.
1.2 All content produced by: Carolynne Melnyk is for personal use only. It may not be used professionally.
1.3 All visual works on the Living Life in Joy website (photographs, digital images, paintings, posters) are my own; from Unsplash; created on Canva Pro; are non-copyrighted, or are works in the public domain. They are employed for educational/non-profit purposes under the terms of Fair Use in Section 107 of the Copyright Act.
1.4 Your own recording of any of my events as well as any use or replication of my recorded content is strictly prohibited.
2) Sharing my work with others
2.1 If you wish to enable people to join my events, please use the prescribed registration link only, given by the Living Life in Joy, so someone makes their own sign-up. You may not share your own event registration link with someone else.
2.2 You may not share the content from an event, which is copyrighted, in any way, on any medium.
2.3 If you wish to share any of my Facebook / Instagram / Twitter posts, please attribute them as follows: Living Life in Joy
2.6 A quote is a small standalone snippet of my words only. It is not transcribing a section of my event content then reproducing it on a website page or Facebook page.
2.7 If you wish to quote any of my words, you must attribute them as follows – Living Life in Joy: Carolynne Melnyk. and include a link to the Living Life in Joy website – www.livinglifeinjoy.com
1.1 When you use www.livinglifeinjoy.com, small files known as cookies are inserted into your device to collect information about your online activity and how you browse its pages mainly to remember what you’ve already seen so you’re not shown it again.
1.2 I also use cookie data to update and improve user experience but this will never be used to identify you or to collect or store your personal data.
2) Data security
2.1 I ensure that your data is as safe as is reasonably possible while it is processed and stored, including encryption of your personal information using SSL technology. I have set up secure systems and processes to prevent unauthorized access or disclosure of your data.
2.2 In sharing your personal data with the Living Life in Joy you accept that no method of data transmission or storage can ever be guaranteed 100% secure.
3) Your rights
3.1 You can request a copy of your personal data; that anything inaccurate in your personal data is corrected immediately; or that your personal data is erased at any time. Please contact my team at firstname.lastname@example.org
4) The types of personal data I collect
4.1 I collect personal information and usage data from you.
4.2 Personal information includes your name, mobile / phone number, email address and bank card information (card number, expiry date, and billing address).
4.3 Usage data includes information about you and your computer/device used to access the Living Life in Joy website.
5) How and when I collect that personal data
5.1 I collect personal information at the time you give it to me and when you communicate with me. This includes when you communicate with myself or Living Life in Joy by mobile phone or email; when you join an event; when you sign up for my newsletter; when you join my membership club or when you purchase a program.
5.2 I collect usage data when you use the Living Life in Joy website, including your ‘open’ and ‘unsubscribe’ interactions with the emails and newsletters I send.
6) How I use your personal data
6.1 I may use your personal information and usage data for optimizing and enhancing the performance, functionality and user experience of the Living Life in Joy website – especially to make it quicker, easier and clearer to sign up for events or complete digital processes/transactions.
7) How I share your personal data
7.1 If you write to me, you agree that a member of my team may receive and answer your email on my behalf.
7.2 Only members of the Living Life in Joy have access to your personal data; that access is strictly within the remit of their job specification; and they have all signed a Non-Disclosure Agreement, without exception.
7.3 Sometimes I may share anonymous data with third parties such as Google Analytics to gauge the success of certain website pages or groups I offer.
8) How long I retain your personal data
8.1 I keep your personal data for as long as it is needed for communication purposes and however long the law and any contractual obligations require me to.
8.2 I retain your email data until you unsubscribe from my newsletter.
9) Erasing your personal data
9.1. When you request that we delete your personal data, my team will, first of all, ask you to confirm your identity. They will then send you an “Erase Personal Data” confirmation request to the email address linked to your account/details.
9.2 After you confirm, your account including any active subscriptions will be deleted and your personal data will be removed from all mailing lists.
9.3 Please note I am required to retain your request for erasure including the nature of that request, plus how and when it was executed. I am also legally required to leave any financial records pertaining to past order numbers in Stripe, PayPal, and WordPress for 7 years.